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Return purchased in webshop

This return policy only applies to online purchases. It does not apply to purchases made in our stores.

If you would like to return one of the items you have received, we offer you a 60-day free return policy, which is valid from the day you receive your order. Christmas gifts can be exchanged up to and including 14 January 2020. Fill out the return form that came with your order, or download it here and attach it on your return shipment to us.
(Returns without a return form or with an incomplete return form will not be accepted.)
All returned items must be unused, in the same condition as upon receipt and possession of all marks as well as the original packaging.
Once we receive your return and the above conditions are met, the return will be processed within 10 business days. You will receive an email and your money will be refunded or store credit received to you just as the payment was made.

Note: The goods must be returned to our warehouse address. Unfortunately, we cannot accept parcels sent without distribution or to parcel shops.


Pilgrim Webshop
58 Rutherford Street
Christchurch 8023



Exchange bought in webshop

If you want to exchange a product for another or a voucher, this can only happen in our stores. The voucher can only be used in stores.
Bring the unused product in the same condition as it was received, including the original packaging and invoice for the selected store. You can find your nearest Pilgrim store here .